Shipping policy
Shipping Policy
Free Shipping on Orders Over US$79.00
VVZ offers free standard shipping on orders of US$79.00 or above, after discounts and before taxes.
For orders below US$79.00, a standard shipping fee of US$7.99 will apply. The final shipping fee, if applicable, will be shown at checkout before payment.
Order Processing Time
Orders are usually processed within 2-5 business days after payment is confirmed.
Processing time does not include weekends or public holidays. During peak seasons, promotional periods, new collection launches, or periods of high order volume, processing may take slightly longer.
Some items, including swimwear, women’s underwear, intimate apparel, knitwear, seasonal pieces, or multi-item orders, may require additional handling or quality checks before shipment.
Shipping Destinations
We offer shipping to many countries and regions.
Please note that some remote areas, PO Boxes, APO/FPO addresses, or restricted delivery locations may not be supported by all carriers. If we are unable to ship to your address, we will contact you by email.
Shipping Time
Estimated standard shipping time is usually 7-15 business days after the order has been shipped.
Delivery times are estimates only and may vary depending on the destination country, customs processing, local carrier handling, weather conditions, holidays, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, we will send you a shipping confirmation email with tracking information.
Please allow 1-3 business days for tracking information to update after the package has been handed over to the carrier.
Tracking Delays
If your tracking information has not updated for more than 10 business days, please contact us at thevvzstudio@gmail.com with your order number, and we will help check the shipment status.
Incorrect or Incomplete Address
Please make sure your shipping address is complete and accurate before placing your order.
We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
If you notice an address error after placing an order, please contact us as soon as possible at thevvzstudio@gmail.com. We will do our best to help, but we cannot guarantee that changes can be made after an order has started processing or has been shipped.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees depending on the destination country or region.
These charges are not included in the product price or shipping fee and are the responsibility of the customer, unless otherwise stated at checkout.
Lost, Delayed, or Returned Packages
Shipping delays may occur due to customs, carrier delays, weather, holidays, incorrect address information, or other circumstances outside our control.
If your package is significantly delayed, lost, or returned to sender, please contact us at thevvzstudio@gmail.com with your order number. We will help review the situation and work with you toward a reasonable solution.
If a package is returned due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply before the order can be resent.
Order Cancellation Before Shipment
If you need to cancel or change your order, please contact us as soon as possible at thevvzstudio@gmail.com.
Once an order has been processed or shipped, we may not be able to cancel or modify it. If your order has already shipped, please refer to our Return and Refund Policy or EU Right of Withdrawal page where applicable.
Contact Us
If you have any questions about shipping or delivery, please contact us at:
thevvzstudio@gmail.com